abstract ofthe dissertation ofMohammed Abu Zayed for the Doctor ofphilosophy in Public Administration and Policy presented April 29, Title: Total. Quality. Management: the case for the public sector; a comparative study ofthe implementation ofTotal Quality Management in three health care organizations. Total quality management [TQM] isCited by: 1 The main objective of this research is to identify the importance of practicing Total Quality Management as an effective management tool to generate competitive advantage and gain strong market position (local/global) through highly competitive global market. Burger King® Corporation (US parent), the second largest hamburger chain in the world Estimated Reading Time: 12 mins Total Quality Management is the method which can promote the ethics in the organisation by encouraging and motivating the people in the organisation to behave ethically and also ensure ethical values in the organisational activities as well (Teoman and Ulengin, ).Estimated Reading Time: 12 mins
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A short summary of this paper. It is the most common fact that very few organizations around the world are concerned on quality as a weapon to generate competitive advantage Oakland, al, known as Total Quality Management TQM to achieve sustainability and long-term business goals within global market.
However, globalization opens the doors for opportunities and challenges as well as increases global market competition between companies. Practices of TQM principles probably one of the best-understood change management program and could be the best option to face challenges of highly changing global market Wali et. al, However, meaning of organizational success is not considered by simply adopting programs of TQM unless they are properly implemented Shin, et.
TQM is not easy to measure Soltani et. al, since research indicates that two out of three TQM implementation fail Yen et. dissertation on total quality management,cultural differences, ineffective training yen et. Hence, it is important to know how organizations are efficient enough in overcoming the market competitions dissertation on total quality management adopting and implementing TQM in order to improve business performance in all levels through continuous improvement and to improve adaptability through competitive business world.
Burger King® Corporation US parentthe second largest hamburger chain in the world has been investigated UK subsidiaries as a case study in this research. Therefore, it is important to know about the background of Burger King® and its present business strategy and market position which is discussed in bellow.
Many of them have been operating family-owned business for decades. Today, approximately 30, employees excluding franchisees are occupied in company restaurants worldwide and more than restaurants are operating in UK web 1 at present with over 20, crew members web 3. Fig The Burger king® Logo. However, Earning Per. It is intended that two different sets of questionnaires will be used to survey customers and employees present performance alongside semi-structured interviews with the management to evaluate and explore the ultimate research aim and key research objectives critically.
In order to achieve the aim this research will continue with following objectives: What are the current situations of franchised companies of Burger King® regarding TQM practices?
Chapter 2- This is the literature review chapter. It discusses relevant theory and concept on which dissertation builds. It also critically evaluates the literature relating to the topic. Chapter 3- It is methodology chapter, which focuses on availability of different research methods, most feasible methods and techniques identified by researcher due to adopt them for attaining research aim and objectives and explaining the reasons behind choosing specific methods.
Chapter 4- This is the analysis and result chapter that considers a brief discussion about intensive and critical analysis of data gathered by questionnaires provided to employees and customers and personal semi-structured interview due to obtain research findings. Chapter 5- This is conclusion chapter, which emphasizes on concluding key research findings triggered by data analysis, research limitations and areas of further research.
al, alongside to achieve excellence in business performance Shin et. Unsurprisingly, very few companies have adopted TQM philosophy successfully since they are having unfamiliarity in translating TQM theory into practice Hafeez et. al, as well as implementation of TQM in different countries implies different challenges for management Yen et, dissertation on total quality management. al,Soltani et.
In fact, meanings of TQM varies between person to person Wood, as well as total quality approach is not universal since organizations are also varies between them Ho, Hence, meaning of TQM depends on how an organization or group of people experienced with it since different organizations are in different stages of transforming to TQM and may require different dissertation on total quality management of TQM Bounds et. There are many definitions regarding TQM which contains different implications, dissertation on total quality management.
According to HoTQM is a never-ending quality journey towards survive and success of an organization. Ho also interpreted the meanings of each and every word of TQM as follows: Total- all people of an organization are involved in continuous improvement; Quality- meeting total satisfaction of customers requirements and expectations ; Management- executives always keep commitment to total quality.
However, Oaklandp. Lakhe and Mohanty viewed TQM as the process where all people associated with an organization are involved in continuously improving product quality and work environment at all steps in order to improve customer and employee satisfaction, dissertation on total quality management.
Moreover, Bounds et. al, ; p, dissertation on total quality management. al fashion of defining each word as follows: Total- all people associated with an organization are completely involved or habituated with the culture or process of continuous performance improvement; Quality- meeting total satisfaction of each and every employee, customer, and every bit of aspect of the organization; Management- never ending commitment to total quality through dissertation on total quality management a process of managing quality improvement tools and techniques dissertation on total quality management measure performance and receive feedback of each achievement.
Thus, the integration of above words total, quality and management implies the meaning of TQM as an integrated approach for any organization towards never-ending journey of performance improvement through ensuring quality and meeting total satisfaction in every aspect of the organization includes employees, dissertation on total quality management, customers, processes, functions, etc.
with involving all people with having never-ending commitment to total quality. They all are prominently known as quality pioneers for their useful research and contributions towards development of TQM.
It is being argued by many practitioners e. Create consistent effort for improvement of product and service through innovation, research, and maintenance. Adopt the new philosophy to create mistake-free environment. Focus on improvement of the process rather than depending on inspection-based system.
Avoid the bad practices of awarding business on the basis of price since lowest- price products produces low quality, dissertation on total quality management.
Management should seek those suppliers who provide best quality products. Habituated with never-ending effort for improving the system of production and service to reduce waste and improve quality, dissertation on total quality management. Institute training and retraining to create skilled workforce.
Institute leadership to lead people doing better job due to accomplish desired vision, mission and goals. Drive out fear for better quality and productivity since doing things are not gone through right way by those unsecured people who afraid to ask questions or take a position. Break down barriers between staff areas includes competition among them or having conflicts with goals dissertation on total quality management creating an efficient and flexible team working environment.
Eliminate slogans, exhortations, and targets for the workforce to help people doing better job by letting allow them using their own slogans.
Eliminate numerical quotas both for the workforce and management since it provides inefficiency and high cost. Remove barriers that snatch away pride and workmanship of people such as rating or merit system, faulty or defective equipment. Institute a vigorous program of education and self-improvement for all includes new methods, teamwork and statistical techniques. All people associated with the company are involved in taking action to accomplish the transformation.
According to Kanji and Asherp. In fact, some core principles have been commonly discussed by all such as continuous customer satisfaction, concept of continuous improvement, managing people and improvement of processes.
alTQM can be viewed as an integrated approach to tools and techniques which are used to perform functions or tasks or to deliver planned improvements. However, tools and techniques are not only used to encourage the learning processes for the organization Hafeez et.
Tools can be quantitative or qualitative Scheuermann et. But management should concern on applying the appropriate tools since Shrivastava et.
al mentioned, dissertation on total quality management, desired improvements will not be realized by using poor tools. In fact, Adams and Dalenoticed in their investigation 4 companies that most of the companies were found comfortable in implementing easier tools and techniques quickly at their preliminary stage and intended to apply dissertation on total quality management tools and techniques at their matured stage of TQM adoption.
Thus, the effective use of appropriate tools and techniques will drive TQM successfully towards business excellence. In fact, tools and techniques of TQM have been developed due to the requirements of organizations and changing of global business environment.
Companies around the world use different types of tools and techniques on the basis of their approach to continuous improvement towards TQM adoption. Tools and techniques of TQM have been discussed by many practitioners. These methods would be very useful for any organization at any stage of TQM in the pursuit of business excellence. Therefore, researcher strongly suggests companies to review these methods since each method has been explained simply with purpose, when to use, how to use, benefits and examples.
Based on the literature review of Bank ; Bell et. Moreover, Dale et. al ; cited by Dale, have identified the characteristics and behavior of TQM adoption into six levels which are uncommitted, differs, tool pushers, improver, award winners and world class. Fig Levels of TQM adoption Source: Dale et. Vision means practical exercise in visualization that helps to develop a clear plan and direction for the future of the organization and emphasizes the factors that impact on the whole organization dissertation on total quality management the requirements of the stakeholders shareholders, customers, suppliers, employees ; the local community; present market share, product or service quality, organizational structure and culture.
Organization requires careful implementation planning in systems and processes and organizational culture in dissertation on total quality management to making the vision into reality Joyce, Guiding Philosophy What we want to be? What we are here for?
Mission What we want to achieve? What we need to achieve it? Critical Processes The activities we need to perform particularly well to achieve it Fig vision framework for an organization. Source: Oakland, ; p, dissertation on total quality management.
Therefore, Joyce mentioned four key elements that lies between the two approaches; would be very useful for implementing cultural and organizational change successfully which are as follows- A clear mission statement- It includes strategic objectives; key improvement objectives; key measures; case for change.
SWOT analysis provides basic information to develop clarified strategic quality planning.
Total Quality Management
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Total Quality Management. Home / Essays / Total Quality Management. Qn 1. (a) A customer focus is the central aspect of TQM. This means that all improvements in the process are always after meeting customer needs and expectations. The customer is the most. (b) The organization must put standardized procedures in place Jun 25, · This is Dissertation On Total Quality Management a measure that is Dissertation On Total Quality Management approved by most of the clients. It does not matter whether you are using the service for the Dissertation On Total Quality Management first time. Remember that the quality of the paperwork will impress the teacher and boost your /10() Total Quality Management is the method which can promote the ethics in the organisation by encouraging and motivating the people in the organisation to behave ethically and also ensure ethical values in the organisational activities as well (Teoman and Ulengin, ).Estimated Reading Time: 12 mins
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